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Information & Technology Services Overview

Information and Technology Services (ITS) is the University of Michigan’s campus IT provider. Your student’s success is our priority. The ITS Service Center is available six days a week to answer your student’s questions about U-M technology. When your student has a concern, please encourage them to contact us for help.

U-M Technology Support:

For help with any U-M technology service contact the U-M ITS Service Center:
Web: its.umich.edu/help  • Chat: chatsupport.it.umich.edu  • Call: 734-764-HELP (764-4357)

The ITS Service Center can help students with:

Uniqnames & Passwords
UM Emergency Alerts
Friend Accounts
WiFi
Wolverine Access
Canvas
Videoconferencing
IT Security & Safe Computing
MCommunity Directory
MPrint
Virtual Sites
Michigan App
U-M Dropbox
U-M Google
And More!

Manage Your Student’s University Finances

Create a U-M Friend Account to view your student’s financial aid data and pay tuition bills. Your student will need to authorize your account to access their information through Wolverine Access. its.umich.edu/friend

Tech Shop is here for you!

Tech Shop sales, support, and service add up to your student’s one-stop shop on the U-M campus for all their technology needs. Get academic pricing on computers, tablets, software, and tech accessories for your student. Visit one of two campus locations or place an order online. Tech Shop is here to help make sure that technology is the last thing your student has to worry about during their time at U-M. Techshop.umich.edu

Secure Your Devices

Learn how to secure your mobile devices and avoid email phishing scams from the same U-M Safe Computing resources provided to your student. Safecomputing.umich.edu

Use the MGuest WiFi Network

Connect to MGuest when you are visiting your student on campus. The MGuest WiFi network is available in most university buildings.